Pool Closures and Cancellations

The pools that we use 2 are school teaching pools which are used throughout the day. They are carefully tested and monitored each day, we therefore know the water we are swimming and teaching in is clean and safe. Occasionally contamination of the pool can occur from swimmer illness, changes in chemical levels or the rare event of an equipment failure and the pool may need to close. 1 pool is privately owned and is checked and operated by the owner.

On occasions we have only an hour or two's notice if a pool is not available. We will always try to contact everyone in the affected classes to advise of the problem and save you the journey. We use email, text or telephone calls, if you are unavailable we will always leave a message if possible. Please ensure your contact details are up to date. We can only apologise if we do not managed to contact you in time.

Whenever a cancellation happens we endeavour to 'make up' the lost lesson, however, if this is not possible then the lesson will be deemed ‘lost’. If a pool is closed for a period which means two or more lessons would be ‘lost’, credits are given for the second and subsequent lost lessons during the following term. We always schedule a spare week into our term to be used in the event of a closure. These dates are advertised at the start of each term, no refunds will be given if your child cannot attend any advertised lesson date.

If we have advance notice of closures we will email all parents, update our website and put up notices on the board at the pool to advise of any changes or additions to our lesson dates.

Please see our terms and conditions