When you enrol for our lessons you agree to abide by the following terms and conditions;

Talking on poolside

This is a problem as the noise generated is very distracting for the teachers and children and is also a Health and Safety hazard. We want to be able to provide the best lessons and keep your children safe. If we need to give an instruction to evacuate the pool the children MUST be able to hear us clearly. Please hold conversations away from poolside.

Sickness

If your child is sick you do NOT need to telephone if they are to miss a week or two, if they are likely to miss lessons for longer please let us know.

Refunds and credits are not given for short term sickness. Refunds or credits for a longer term sickness are considered on an individual basis. Children must not swim if they have had any signs of stomach upset and sickness in the family over the past 48 hours.

Pre-swim routine

All pupils must visit the toilet and shower before they enter the swimming pool. Ensure you and your children are familiar with the pool rules. Including removing footwear before entering the changing rooms or poolside and No eating on poolside or the changing rooms. A full list of pool rules can be found at http://www.sealsswimming.co.uk/content/swimming-pool-rules

Photography

In the interest of child protection no photographic equipment is to be used within the pool building without the PRIOR permission of Seals Swimming Ltd and all parents.

Re-Enrolments

Parent’s enroling/re-enroling 2 children will be able to enrol the 3^rd and subsequent siblings at half price.

To qualify all children must swim during the same term with Seals Swimming Ltd. Re-enrolments must be made by the advertised re-enrolment date. Any pupil who re-enrols after this date may lose their place with Seals Swimming Ltd. We will always take into consideration any time/teacher request however it is not possible to grant all requests.

Waiting List

Any child who is not currently having swimming lessons with Seals Swimming Ltd will be placed on a waiting list. When a suitable ability class place becomes available siblings of existing pupils will be given priority, the place will then be offered to new pupils on a first come first served basis.

Class Schedules

Class schedules are re-planned each term after teacher assessments have been completed. Class changes are for the benefit of the children to enhance their learning. This may involve a change of time and/or teacher each term. During the first two weeks of term the teachers reassess the classes to ensure they are balanced, changes will be made after the second lesson of term and is done only if Seals Swimming Ltd feel they are appropriate and/or necessary. Please note we DO teach on bank holidays.

Payments

Payments must be made by the dates given at the time of enrolment to Seals Swimming Ltd by cheque or by e-banking. Your child’s name must be used as reference for any payment made. We reserve the right to remove from our class list any pupil whose lessons have not been paid for by the advertised date.

Cancellation

If you cancel your place one week before the start of the term begins we shall refund your money minus an administration fee of £5.00. If you cancel your place during term time then no refund shall be forthcoming. Any cancellations due to acts of God, terrorism, war and pandemics will not be refundable.

Pool Closures

On occasions lessons are cancelled. Whenever possible we will make up the lessons. However, if this is not possible then the lesson will be deemed ‘lost’. If a pool is closed for a period which means two or more lessons would be ‘lost’, credits are given for the second and subsequent lost lessons during the following term. We always time table in a spare week to ‘make up’ a lost lesson. These dates are advertised at the start of each term, no refunds will be given if your child cannot attend any advertised lesson date. We try very hard to avoid 'make up' sessions in the school holidays, however, on occasion this is unavoidable. See also cancellation/sickness.

Refunds/Credits

Refunds and credits are considered for medical reasons causing absence for three or more weeks. We start children when they are 3 ½ years of age, we recommend children under 4 attend a crash course before starting weekly lessons. Young children who are finding the environment upsetting are given three weeks to settle, if there is no improvement we will ask you to take them out of the lessons. Credits for the remainder of the term will be given only if the child has previously attended a crash course. See also Sickness and Pool Closures.

Discipline

Our teachers all work from the same company programme which includes dealing with behavioural issues. The teachers should never shout at the child and will explain to a disruptive child why their behaviour is inappropriate. They will ask the child to sit on poolside for a short time while explaining a task and then bring them back into the group. We must however reserve the right to remove from our lessons any child that causes disruption or compromises safety of themselves or others. Safety at all times is our paramount concern.

Special Needs

Special Needs and Disabled children are welcome where possible at all our venues, although we do not employ specially trained staff. Seals Swimming Ltd integrates these children into our regular classes. We recommend specialist teachers once your child can be taught with the teacher out of the water. We must however reserve the right to remove from our lessons any child that causes disruption or compromises safety regardless of disability, special need or otherwise. Safety at all times is our paramount concern.

Complaints

If you have any complaints at all about our lessons, staff etc. please telephone us as soon as possible. You may speak to Ken Carstairs or Ali Fish.

Office Hours

Our office hours are 9.00am until 12.30pm.

Please telephone between these hours. You may also contact us by e-mail at office@sealsswimming.co.uk

See also our Website at www.sealsswimming.co.uk