Frequently Asked Questions

We know you may have lots of questions you would like to ask us about our swimming lessons. Hopefully, the list below will answer your specific question. If not, please contact us by email or telephone and we'll do our best to give you the answer you need.

  1. Go to www.sealsswimming.co.uk and click the 'log in' button at the top of the screen.
  2. If this is the first time you have used the new system ignore the 'Please sign in' and click 'Request new password' at the bottom of the sign in box.
  3. Enter the email address you have given Sealsswimming and the captcha code and click on 'Email new password'
  4. An email will be sent to you, follow the instructions in the email.

Once you have logged onto the website please take a few moments to check through your account details to make sure we have the correct information.

 

  1. First check your personal details are correct on your dashboard. If they are incorrect use the edit button, enter the correct information and then click on save at the bottom of the page.
  2. Above the blue main menu tabs. You will see the following green tabs: 'Dashboard', 'My Profile', 'Child Enrolments', and 'Account Status'
  3. To check the your Child Enrolments click on the 'Child Enrolment' tab this will list each child enroled and the information we have for them.
  4. Please read the information under each header tab for each child and check it's correct. If it's incorrect please amend where possible or contact us.

 

 

 

 

 

 

 

 

 

  1. Log in to the website
  2. Click on the green/blue coloured ‘Child Enrolment’ tab at the top right of the page
  3. Select the child name you wish to enrol
  4. Click on the ‘Enrolment status’ tab
  5. Select the course type, preferred pool, preferred day/course, and any preferred time slot
  6. Click the grey ‘Buy re-enrolment’ button
  7. Check the details of the course you require are correct and click on ‘Add to cart’
  8. If you wish to enrol another child click 'Continue Shopping' and repeat for the next child. 
  9. When you are ready to go to the checkout click the 'Checkout' button
  10. Complete the required fields
  11. Check the payment method you require (if you do not wnat to pay now select pay by BACS or cheque) and click review order
  12. On the next page double check your whole order and then click submit order
  13. Depending on your payment option your order will either be confirmed immediately and an invoice will be emailed to you, or your order processed by paypal.

Each term ALL existing pupils must re-enrol if they wish to continue swimming lessons. 

 

 

We start children when they are 3 ½ years of age, we recommend children under 4 attend a crash course before starting weekly lessons.

 

Our teachers are experienced in dealing with a child who is worried or nervous and are happy to introduce your child slowly into the lesson environment. We would start by encouraging the pupil to sit on poolside and watch the lesson with a parent then slowly introduce them to the water by spending some time splashing their toes while we keep the other pupils involved in the class. If a teaching helper is available they will spend some time talking to the pupil and playing with toys to encourage them gently into the pool.We will continously give praise to the pupils and make the lessons as fun as possible. We are happy for a parent to sit close to the pool and would then encourage the parent to move further away as the pupil becomes more settled. We understand that the settling in period can be quite distressing for some and would encourage you to 'stick with it'.


We would encourage you to go swimming as a family and have fun in the pool to enable the pupil to show their newly acquired skills (however small) to other family members.


Young children who are finding the environment upsetting are given three weeks to settle, if there is no improvement we will ask you to take them out of the lessons. Credits for the remainder of the term will be given only if the child has previously attended a crash course.


 We are happy to discuss problems settling either via email or telephone, however we are unable to hold discussions at the pool during a lesson as we have the other pupils and lessons to consider.

The teachers assess all pupils during the first and last two weeks of a term. This ensures the pupils are progressing well and that they are placed in correctly balanced classes to progress and also helps us to see whether we have any teaching issues.

Our teachers work from the same Seals assessment structure and awards scheme. We focus on technique during our assessment. Therefore a child who is swimming 10m of front paddle with thier arms staying in the water will be assessed differently from a child who can complete 10m swimming the first 3m as front crawl with their arms recovering over the water.

Once the assessments are complete they are given to the office and entered into the pool management system. If there is a change in assessment these are emailled to the parents automatically.

Please see Seals Swimming Lesson Structure.

We assess our pupils at the beginning and the end of each term and when we make these assessments we are looking primarily at the swimming technique. We expect a pupil to progress on average one Seals level every two terms. As the pupils progress through our stages they will have elements of the strokes to master, particularly with Breaststroke. It may well be that a pupil is stronger at one stroke than another and we feel it is best to keep the pupil where they are to revise over the weaker stroke again.

We check through all teacher assessments to ensure the continuity of assessment methods and also to identify any teaching issues.

Once our pupils reach a Seals 7 they are able to swim 25m+ front crawl, back crawl and breaststroke with good technique and have a good grasp of water skills.

The pupils are ready to move onto a bigger pool to develop further. The pools we use are small teaching pools we do not currently have a 25m pool available for us to use. We therefore recommend they move onto a larger pool to develop their stamina when swimming. Many of our pupils go on to join a swimming club, rookie lifeguarding club or triathlon club.

 

 

  1. Log in to the website
  2. Click on the green/blue coloured ‘Child Enrolment’ tab at the top right of the page
  3. Select the child name you wish to enrol
  4. Click on the ‘Enrolment status’ tab
  5. Select the course type, preferred pool, preferred day/course, and any preferred time slot
  6. Click the grey ‘Buy re-enrolment’ button
  7. Check the details of the course you require are correct and click on ‘Add to cart’
  8. If you wish to enrol another child click 'Continue Shopping' and repeat for the next child. 
  9. When you are ready to go to the checkout click the 'Checkout' button
  10. Complete the required fields
  11. Check the payment method you require (if you do not wnat to pay now select pay by BACS or cheque) and click review order
  12. On the next page double check your whole order and then click submit order
  13. Depending on your payment option your order will either be confirmed immediately and an invoice will be emailed to you, or your order processed by paypal.

Each term ALL existing pupils must re-enrol if they wish to continue swimming lessons. 

 

 

If you live to the North of Cambridge The Grove Pool would be easier for you to get to. If you live to the South of Cambridge The Granta Pool would be better for you.

The cost of the termly courses is £90. This is for 12 weeks of lessons lasting half an hour each.

The cost of the crash course is £40. This is for a week of 5 consectutive days of half an hour lessons.

The Cost of Parent and Child (over 2years) classes is £120/£10.  This is for a 45min lesson for a 12 week term.

1:1 Lessons are £480 for a 12 week course of half hour lessons or £40 for each one off lesson.

1:3 Lessons are £180 for a 12 week course of half hour lessons.

Payment for lessons can be made by PAYPAL using the email address office@sealsswimming.co.uk, by e-banking payment directly into Seals Swimming Ltd's account  - Barclays Bank Plc, Sort code; 20-17-35, Account Number 40330884 or by cheque made payable to Seals Swimming Ltd and posted to Seals Swimming Ltd, Compass House, Vision Park, Histon, Cambridgeshire, CB24 9AD.
Payments can also be made in two instalments.

Please always use your child's full name as reference.

Parent’s enroling/re-enroling 2 children will be able to enrol the 3rd and subsequent siblings at half price.

To qualify all children must swim during the same term with Seals Swimming Ltd. Re-enrolments must be made by the advertised re-enrolment date. Any pupil who re-enrols after this date may lose their place with Seals Swimming Ltd. We will always take into consideration any time/teacher request however it is not possible to grant all requests.

Please see our terms and conditions

There may be numerous reasons why you may wish to cancel your child's place part way through a term, please contact us to discuss this. Our terms and conditions state;

If you cancel your place one week before the start of the term begins we shall refund your money minus an administration fee of £5.00.  If you cancel your place during term time then no refund shall be forthcoming.  Any cancellations due to acts of God, terrorism, war and pandemics will not be refundable.

Refunds/credits are considered for medical reasons causing absence for three or more weeks. 

We start children when they are 3 ½ years of age, we recommend children under 4 attend a crash course before starting weekly lessons. Young children who are finding the environment upsetting are given three weeks to settle, if there is no improvement we will ask you to take them out of the lessons. Credits for the remainder of the term will be given only if the child has previously attended a crash course.

The pools that Seals Swimming Ltd use are school teaching pools which are used throughout the day. They are carefully tested and monitored each day, we therefore know the water we are swimming and teaching in is clean and safe. Occasionally contamination of the pool can occur from swimmer illness or chemical levels are not correct and the pool may need to close. Frequently we have only and hour or two's notice. We will always try to contact everyone in the affected classes to advise of the problem and save you the journey. We apologise if we do not managed to contact you in time.

Whenever a cancellation happens the lesson will be made up, however, if this is not possible then the lesson will be deemed ‘lost’. If a pool is closed for a period which means two or more lessons would be ‘lost’, credits are given for the second and subsequent lost lessons during the following term. We always schedule a spare week into our term to be used in the event of a closure. These dates are advertised at the start of each term, no refunds will be given if your child cannot attend any advertised lesson date.

Please see our terms and conditions

If your child is sick you do NOT need to telephone if they are to miss a week or two, if they are likely to be longer please let us know.  Refunds and credits are not given for short term sickness. Refunds or credits for a longer term sickness are considered on an individual basis.  Children must not swim if they have had any signs of stomach upset and sickness in the family over the past 48 hours. Please also see our terms and conditions.

Refunds and credits are not given for short term sickness. Refunds or credits for a longer term sickness are considered on an individual basis. Please contact us to discuss how many lessons will be missed and how long we may need to keep your child's place open for their return.

 

Yes, all pupils who wish to continue swimming lessons for the next term must re-enrol by the deadline given. Priority for places is given to existing pupils who have had lessons on the same day the previous term. Any places will then be offered to existing pupils who wish to change day, to younger siblings of existing pupils and then to new pupils on our waiting list. Failure to re-enrol by the deadline given may result in your child's place being lost.

 

We try to accomodate requests as much as possible however it is simply not possible to have the same lesson time every term. If you would like your child to have a lesson within a specific time frame please enter this in the notes section on your account's 'My Details' page. For example - 'between 4pm and 5.30pm' or 'after 6pm' We will do our best to plan the classes at a convenient time for you.

We re-plan our class schedules every term according to teacher assessment, siblings, age etc. Your child's class time may change each term. As a general rule we offer our early class times to the younger children and as your child gets older and progresses through our ability levels the classes become later.

It is possible to change your child's swimming day and or pool.

Please vist the website and re-enrol for the pool/day you would like to change to. Also enter any other days your child can possibly swim in the notes section on the 'My Details' page on your account. Your child will then be placed on a unassigned list along with existing children for the new pool/day.

When we allocate places priority will be given to those children who usually swim on the requested day. Places will then be given to the existing pupils who have requested to change pool/day.

We all lead busy lives and with various after school clubs running occasionally  a club may clash with your child's swimming time.

If you would like to move times or days after a term has started please contact us. We will be able to inform you of any suitable classes with places still available and change your child's class if there is a convenient space available.

 

Once our pupils reach a Seals 7 they are able to swim 25m+ front crawl, back crawl and breaststroke with good technique and have a good grasp of water skills.

The pupils are ready to move onto a bigger pool to develop further. The pools we use are small teaching pools we do not currently have a 25m pool available for us to use. We therefore recommend they move onto a larger pool to develop their stamina when swimming. Many of our pupils go on to join a swimming club, rookie lifeguarding club or triathlon club.

We try to accomodate requests as much as possible if you would like your child to have a specific teacher please enter this in the notes section on your account's 'My Details' page. Please be aware it is not always possible to accomodate all requests when planning the class schedules.

Your child's class teacher may change each term according to the class schedule planning. The teachers all teach the same Seals lesson structure. We recognise that some children may become attached to one particular teacher and progress well with them, however it is also beneficial for the children to experience another teacher's teaching style during their time with us. 

Each term we replan the class schedules according to swimming ability, children with siblings and age. We always endeavour to have siblings swimming at the same or adjacent lesson time. In families with more than two children at lessons we try to plan the class schedules so that all of your children are swimming within the same hour.

If your child has a friend they would like to swim with who attends on the same day then please enter this in the 'notes' section on the 'my details' page. We will try our best to accomodate such requests however this is not always possible particularly if both children's abilities are different.

Please enter the name of the child you share lifts with into the 'notes' section on the 'my details' page when you re-enrol/enrol. When planning the class schedules we will do our best to place the children into a class at the same or adjacent time.

Each term your children work towards the next step of our unique awards scheme. The scheme compliments our class structure. Each award consists of 5 or 6 tasks which must be passed to acheive the award, these tasks are swimming technique and water skills based.

The Award tests will be completed during the last lesson of term (week 12). To achieve an award this session must be attended as the test will not be done on any other lesson date. The awards session is completely separate from the usual end of term assessments. If your child misses the award session they will still be able to move up through the class levels.

We will laos be holding an award test session during the half term holidays to allow anyone who missed the last week of term and for children who attend crash courses to take an award test.

If you have any complaints at all about our lessons, staff etc. please telephone us as soon as possible 01954 277377. 

 You may speak to Ken Carstairs or Ali Fish. Please also see our terms and conditions.

Teachers assess ALL pupils at the end of each term when completing the awards testing, these assessments are then entered into our system to allow us to plan the following term's class schedules. We re-plan our class schedules every term according to teacher assessment, siblings, age etc.

Your child's class time may change each term. As a general rule we offer our early class times to the younger children and as your child gets older and progresses through our ability levels the classes become later.

During the first two weeks of a term the teachers re-assess the classes to ensure they are balanced and work well. We usually have to make some changes to the classes at the beginning of a term. This is may be because there is a stronger or weaker swimmer in one class who would be best suited in another to improve the teaching environment for ALL children.

Changes to class times once a term has started are done after consultation with the teachers and afetr careful consideration of abilities, sibling and ages. Changes are made to ensure the smooth running of the classes and to ensure the best possible learning environment for all children. 

Seals Swimming will provide all of the teaching aids needed during the lesson, you will need to bring your child's swimming costume, towel, goggles (if used) and shampoo (if you plan to shower your child at the pool after their lesson)

From a health and safety point of view it is safer for your child to swim without any jewellery, for example, watches, rings, wrist bands and necklaces.

We have many of our pupils who have had thier ears pierced, we recommend earrings be removed for lessons. We are aware that when the piercing is new earrings must be worn at all times. In this case it is acceptable for pupils to wear stud earrings only during lessons until the ears have healed completely. please ensure that you clean the earring site before and after swimming.

 

 

 

If you live to the North of Cambridge The Grove Pool would be easier for you to get to. If you live to the South of Cambridge The Granta Pool would be better for you.

Seals Swimming will provide all of the teaching aids needed during the lesson, you will need to bring your child's swimming costume, towel, goggles (if used) and shampoo (if you plan to shower your child at the pool after their lesson)

We understand that you will usually have to bring along younger siblings to watch whilst your child swims. Poolside veiwing is availabe at both of our pools however poolside space is limited at The Granta Pool. We recommend parents with youngsters bring along some toys or books although if you are to sit on poolside nothing to noisy please and if you are reading aloud please do not do this on poolside. The Grove has a lobby area with seats and a large window to enable parents to veiw lessons in progress.

If your child is sick you do NOT need to telephone if they are to miss a week or two, if they are likely to be longer please let us know.  Refunds and credits are not given for short term sickness. Refunds or credits for a longer term sickness are considered on an individual basis.  Children must not swim if they have had any signs of stomach upset and sickness in the family over the past 48 hours. Please also see our terms and conditions.

The pools that Seals Swimming Ltd use are school teaching pools which are used throughout the day. They are carefully tested and monitored each day, we therefore know the water we are swimming and teaching in is clean and safe. Occasionally contamination of the pool can occur from swimmer illness or chemical levels are not correct and the pool may need to close. Frequently we have only and hour or two's notice. We will always try to contact everyone in the affected classes to advise of the problem and save you the journey. We apologise if we do not managed to contact you in time.

Whenever a cancellation happens the lesson will be made up, however, if this is not possible then the lesson will be deemed ‘lost’. If a pool is closed for a period which means two or more lessons would be ‘lost’, credits are given for the second and subsequent lost lessons during the following term. We always schedule a spare week into our term to be used in the event of a closure. These dates are advertised at the start of each term, no refunds will be given if your child cannot attend any advertised lesson date.

Please see our terms and conditions

For child protection purposes we do not allow photography during lessons or anywhere in the pool building without the prior permission of the Seals Swimming Office, Staff and parents of the children attending.

If you would like to take photographs of your child please contact the office and we will be able to organise a convenient time for you to do this.

Please also see our terms and conditions.

At The Granta Pool there are 6 changing rooms for you to use and at The Grove Pool only 2.

Following a request from our older pupils we ask that parents changing children should do so in the parents gender changing rooms. Therefore fathers changing girls are asked to us the male change and mothers changing boys are are asked to use the female changing room please.

The teachers assess all pupils during the first and last two weeks of a term. This ensures the pupils are progressing well and that they are placed in correctly balanced classes to progress and also helps us to see whether we have any teaching issues.

Our teachers work from the same Seals assessment structure and awards scheme. We focus on technique during our assessment. Therefore a child who is swimming 10m of front paddle with thier arms staying in the water will be assessed differently from a child who can complete 10m swimming the first 3m as front crawl with their arms recovering over the water.

Once the assessments are complete they are given to the office and entered into the pool management system. If there is a change in assessment these are emailled to the parents automatically.

Please see Seals Swimming Lesson Structure.

We try to accomodate requests as much as possible if you would like your child to have a specific teacher please enter this in the notes section on your account's 'My Details' page. Please be aware it is not always possible to accomodate all requests when planning the class schedules.

Your child's class teacher may change each term according to the class schedule planning. The teachers all teach the same Seals lesson structure. We recognise that some children may become attached to one particular teacher and progress well with them, however it is also beneficial for the children to experience another teacher's teaching style during their time with us. 

If you have any complaints at all about our lessons, staff etc. please telephone us as soon as possible 01954 277377. 

 You may speak to Ken Carstairs or Ali Fish. Please also see our terms and conditions.

Please advise us of any health/learning problems such as deafness, speech/understanding difficulties before enrolling as this enables us to place your child in the appropriate class and enables the teacher to discuss different strategies we can use to help the lessons run smoothly.

Extra time is needed to ensure the children are able to deal with the lesson, and to gain the same benefit as the other children. Also we have to consider the safety factor with other children in the water.

We may recommend a different pool, possibly one with smaller classes or where there may be two teachers. This would be to ensure safety and enable the teacher to keep all the pupils in the class on task.

We are happy to take children with speacial edcuational needs as long as their inclusion does not cause disruption or safety concerns within the class.

Anyone who has had sickness or diarrhoea should not swim for at least 48 hours after the last bout. If you have had to seek medical attention because of tummy upset then they should not return to swim for 2 weeks.

Children with heavy colds, sinusitis and ear infections are requested not to swim. Please be giuded by your GP's advice.

If your child has grommets fitted they are able to swim and get their ears wet after given the all clear by their doctor. Ear plugs and/or headbands are useful to reduce the amount of water entering the ear.

Children can retunr to swim once the chicken pox spots are no longer contagious, this is usually once the spots have scabbed over and dry. However please be aware the chlorinated water may cause some discomfort to the skin while dried spots are still visible.

Verrucas must be covered either by a treatment cream barrier (such as Bazuka) or sealed with a waterproof plaster, please also ensure flip flops or pool shoes are worn on poolside and in the shower/changing area.